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DELIVERY POLICY


DELIVERY ACCEPTANCE

All home delivery orders require a signature upon delivery. If there's no one at home to sign for the parcel, or a ‘to the door’ service is not available in your area, a card will be left with instructions on how to collect from your nearest Pos Laju office outlet.

Once your parcel has been signed for you will be responsible for any damage to or loss of your items. If you believe you have not received everything you ordered please contact us by dropping us an email at [email protected] within 14 days of delivery.

DELIVERY TIMES

Your parcels are delivered weekdays by Pos Laju. Order will be processed within 1 to 3 days and customer will be received the order within 1 - 4 business days for West Malaysia, 4 to 7 business days for East Malaysia, subject to Poslaju delivery schedule. International shipping delivery by EMS or TNT, customer will received within 7 to 14 business days subject to the schedule of the service provider. Kindly take note that no posting on Public Holidays, Saturday and Sunday. We will only process for posting from Mondays to Fridays only.  

If we are unable to meet the estimated delivery date we shall not be liable for any loss, liabilities, costs, damages, charges or expenses arising out of late delivery.

REASONS FOR ORDER DELAYS

• Public holidays

• Incorrect address has been entered against the order.

• If the payment capture process is unsuccessful your order will be delayed until alternate payment arrangements can be made.

Should the items you ordered be marked “Available” and it fails to reach you within the times quoted above please contact via email us [email protected]

SHIPMENT

All parcel are despatched using our primary delivery partner Pos Laju for local and EMS for International.

Once your order is dispatched you'll receive an email from us containing your tracking code. If you do not receive this email and would like to obtain your tracking number please email to [email protected].

Once you have your consignment tracking number, you can track your parcel by using the link provided, entering the consignment number into the delivery tracking system. Please allow 24 hours for your parcel to register the consignment tracking number against your order, before attempting to track your parcel.

***Please expect delay for International shipping.
***Due to Covid-19, some countries is currently not available due to routing, delivery restriction and customs clearance.

  

Within Malaysia

WEST MALAYSIA   -   RM8.00  [ FREE SHIPPING ABOVE RM150]

EAST MALAYSIA  -  RM14.00  [FREE SHIPPING ABOVE RM180]


International Shipment

Please check the Shipping Rate upon check out